Emergency Procedures

General Show Floor Safety Regulations:

• All incident/accidents that occur on-site must be reported to security and show management immediately. Show Management will be located in on Level 200 in room 204.
• Galleries must avoid the use of hammers to limit vibration that may dislodge neighbour’s artwork.
• For fire and medical emergencies, you must follow the facility’s emergency response procedure.
• No persons under 16 years of age are allowed on the show floor during move-in/move-out.
• Freight free aisles and emergency exits must be kept clean and clear of any materials at all times.
• Only authorized vehicles are allowed on the show floor. Vehicles require a spotter to escort the vehicle and for all reversing vehicles. Maximum speed is walking speed. Keep vehicle idling to a minimum.
• Do not stand on tables, chairs, boxes, etc.
• Proper fall protection equipment (i.e. CSA approved tether and safety harness) must be worn when working at heights over 3 meters (10 feet).
• Ladders are not to be used as working platforms for work over 3 meters high (10ft).
• All work areas/booth spaces are to be kept clean and in reasonable order. Please put your garbage in the appropriate waste containers.
• All booth personnel involved with the move-in and/or move-out process (especially material handling) must wear personal protective equipment wherever exposure to head or foot injury is possible. Proper footwear must be worn during both move-in and move-out.Health and Safety

• Admittance to the show to be halted.
• Overhead announcements will inform the public that building security is aware of the alarm and they are investigating the problem. Exhibitors should prepare to evacuate.
• Once Toronto Fire Department (TFD) is satisfied that no danger exists, the Fire Captain will instruct building security to silence the alarm.

• If the TFD determine the facility must be evacuated, the alarm tone will change/quicken. Overhead announcements will be made to exit the facility in an orderly fashion via the nearest exit.
• Do not use elevators to exit the building. If you encounter smoke in the stairway, use an alternate exit.
• Do not attempt to remove vehicles from parking garage or loading docks.
• Coat check will be closed until the emergency is over and the “All Clear” announcement has been made.
• If you require special assistance in evacuating the building, you are to report to an Area of Refuge.
• If you are located on the Show Floor, Level 300, meet the MTCC personnel at the top of the main escalator in front of the Information Desk. If you are located on Level 200, meet the MTCC security personnel at either the west side of the building by the Second Cup entrance, or on the east side of the building, just before entering the Intercontinental Hotel.
• Exhibitors should gather in the park across from the venue on Front Street on the east side of the CBC building and wait for further instructions.
• Once the TFD advises it is safe to re-enter the facility, the following re-entry procedure will occur: MTCC staff and security will return to their posts.
• Show Management staff will return to their duties.
• Exhibitors will return to their booths.
• Attendees will be permitted to re-enter the exhibit hall (if it is a show day).

Important Notice: Beware of Fraudulent Emails and Scams

As an Artist Project exhibitor, you may receive spam emails from third parties falsely claiming to be affiliated with the fair. A common example is the attendee list scam, where companies offer to sell VIP, exhibitor, or visitor lists. These are fraudulent—Artist Project would never sell or share attendee data.

Be Cautious of Unauthorized Communications

• Suspicious emails: Be wary of unexpected or unusual emails related to Artist Project.
• Unsolicited texts: Exercise caution with text messages from unknown sources claiming association with the event.
• Unexpected phone calls: Be alert to calls from unfamiliar individuals purporting to represent Artist Project.

Beware of Fraudulent Offers

We do not endorse or authorize:

• External coaching services (unless offered directly through Artist Project).
• Paid curation assistance provided by people outside of the Artist Project team.
• Unsolicited offers selling client or visitor lists (see details below).

Our Commitment to Your Privacy

Artist Project is organized on behalf of Informa plc, and we adhere to strict data protection policies:

• We do not share your information without your express consent.
• Your data is never sold or exchanged with external organizations.

Verify Authenticity

If you’re contacted by anyone claiming to be from Informa/Artist Project and are unsure of their legitimacy:

• Do not provide any personal or sensitive information.
• Contact us immediately for verification.

A full list of official Artist Project contacts can be found [here].

Attendee List Scam

The most common scam involves vendors offering audience, VIP, or exhibitor lists for sale.

If you receive an email offering this service:
• Do not engage with the sender.
• Use your email browser to report the message as spam.
• Block the sender and delete the email.

Hotel Room Scam

We are aware of a scam that that is offering deals on hotel rooms.

Known fraudulent emails:

marketing@probusinesstravel.com
marketing@c-basket.com
marketing@travelbookingway.com
Matthew.Campbell@travelbookinglight.com
Marketing@yourexhibitsbooking.com
marketing@hotelbookingexpress.com
accommodation@expotravel.online