Emergency Procedures

Emergency Procedures at Metro Toronto Convention Centre

For fire and medical emergencies, the contact phone number at the Metro Toronto Convention Centre is +1-416-585-8160 or 8160 from the nearest house phone.
DO NOT CALL 911 as responding emergency staff (police, ambulance, and fire department) will not know the precise location required. Emergency numbers are posted at all house phones.

If you see fire or smoke leave the area immediately (close the doors behind you) and pull the nearest fire alarm.

If you hear a fire alarm be aware the fire alarm system in the MTCC has a two-stage alarm.

Stage One “Alert Signal” (Slow Beeping) – Investigation of Alarm

Admittance to the show to be halted.
Overhead announcements will inform the public that building security is aware of the alarm and they are investigating the problem. Exhibitors should prepare to evacuate.
Once Toronto Fire Department (TFD) is satisfied that no danger exists, the Fire Captain will instruct building security to silence the alarm.

Stage Two “Evacuation Signal” (Fast Beeping) – Evacuation

If the TFD determine the facility must be evacuated, the alarm tone will change/quicken. Overhead announcements will be made to exit the facility in an orderly fashion via the nearest exit.
Do not use elevators to exit the building. If you encounter smoke in the stairway, use an alternate exit.
Do not attempt to remove vehicles from parking garage or loading docks.
Coat check will be closed until the emergency is over and the “All Clear” announcement has been made.
If you require special assistance in evacuating the building, you are to report to an Area of Refuge.
If you are located on the Show Floor, Level 300, meet the MTCC personnel at the top of the main escalator in front of the Information Desk. If you are located on Level 200, meet the MTCC security personnel at either the west side of the building by the Second Cup entrance, or on the east side of the building, just before entering the Intercontinental Hotel.
Exhibitors should gather in the park across from the venue on Front Street on the east side of the CBC building and wait for further instructions.
Once the TFD advises it is safe to re-enter the facility, the following re-entry procedure will occur: MTCC staff and security will return to their posts.
Show Management staff will return to their duties.
Exhibitors will return to their booths• Attendees will be permitted to re-enter the exhibit hall (if it is a show day).

Event Security Services

Show management will provide 24-hour uniformed security guard service, from the beginning of booth set-up on Wednesday, October 22, 2025, at 8:00AM and will cease upon conclusion of dismantling on Monday, October 27, 2025, at 12:00PM.

Please be aware that during show set-up and dismantling security guards are not able to check what artwork is being brought in or out, what is being crated and for whom. Therefore, please be alert and make sure you do not leave the premises until all of your artwork is either hung, stored, crated or packaged, labeled and ready for shipping.

Upon show opening nothing can be removed from the show facilities unless accompanied by a merchandise pass.

After booth set-up, exhibitors will not have access to the show floor after close of show until 1 hour prior to show open the following day. Exhibitors needing to access the show floor earlier in the morning may sign up for access through the Show Office. Security will refuse access to all personnel who do not have show management permission to access the show floor prior to 1 hour before the show opening. Exhibitors may access the show floor at 10:00 am on Friday, Saturday and Sunday.

Exhibitors wishing to obtain additional security services, please contact the Art Toronto office.