Code of Conduct

For us, the team behind Art Toronto, it is important that we work together to nurture an environment that inspires enriching conversation and cultivates a more personal experience with art. Our team is guided by our shared values, the strength and sustainability of our community, and a collective dedication to delivering a safe and successful show that celebrates culture in Canada. The Art Toronto community is inclusive of gallerists, artists, collectors and curators, enthusiasts and the culturally curious. We have great love, admiration and respect for this community and its diversity, and we expect that this respect be shared and observed by all those who participate in it.

Our Code of Conduct has been updated to outline our expectations for all exhibitors, staff, attendees, venue staff, security, management, speakers, sponsors, media, volunteers, interns, or any other participants and visitors of Art Toronto. Observance of and adherence to this Code of Conduct is a requirement of all participants to help ensure a safe, inclusive, and successful environment for all.

Art Toronto acknowledges that all of us are not perfect, but we have the capacity to learn, grow and change. We are all capable of common courtesy and respect. We are all here for the shared values and purpose to champion creativity through the celebration of art, artists, and the creative process. The Code of Conduct provides us with guidelines on how to do this.

COMMUNITY

Our interactions with and behaviour towards one another are of the utmost importance. Coming together in a shared space, we strive to facilitate an inclusive community that allows for the collective sharing of knowledge, creativity, and artistic expression.

• Be respectful, welcoming, and accepting of yourself, fellow exhibitors, visitors and staff regardless of ethnicity, gender, gender identity and expression, economic status, sexual orientation, disability, physical appearance, age, national origin, race, and religious identity and/or beliefs. Inappropriate and harassing comments or behaviour – either onsite at the Show or online within the Art Toronto community – will not be tolerated.
• Respect personal space and boundaries. Do not touch people, their work, or their assistive devices/equipment/animal without consent. Practice common courtesy and be aware and mindful of those around you.

COMMUNICATIONS

Respectful, transparent, and productive communication, both online and off, is key to our shared success.

• We encourage discussions pertaining to the Show that are constructive and aimed at starting a healthy conversation. No one is perfect, so please share feedback in a way that encouraged.
• dialogue and debate rather than negativity, keep things truthful and lead with empathy. Please keep this in practice at the Show itself and if posting comments to any of our social media sites or virtual platforms.
• If there is something you wish to share with us about the Show or your experience as a participant and member of the community, please do not hesitate to reach out to show management either onsite at the Show Office or via email.

CONSEQUENCES FOR VIOLATIONS OF THE CODE OF CONDUCT 

If you are found to be in violation of the above Code of Conduct, Art Toronto and the Metro Toronto Convention Centre reserve the right to refuse entry or have you leave the Show with no refunds of entrance fees, booth fees, membership fees, parking fees, rental fees, or any other expenses/payments.

For exhibitors, Consequences for violating the Code of Conduct are at the discretion of Show Management and can include your booth removal from the Show with no refunds, as well as possible exclusion from participating in future shows.

Art Toronto makes the Code of Conduct public and will advise participants on how to make a complaint or log an incident report. We take all reports seriously and aim to respond to them in an appropriate and professional way.

All violations of the law should be reported to local law enforcement. For emergencies, immediately dial 911. For non-emergencies, the Police Department is available at 416-808-2222.

Please also ensure that if you feel that your safety or others' safety is in question, you report it directly to security onsite.

If you or someone else has been involved in an incident we should be aware of, please submit a report at https://informacanada.typeform.com/to/PZ4qSC https://informacanada.typeform.com/to/PZ4qSC

COMPANY

Our Show is successful thanks in large part to the many talented artists and makers who partner and work with us to create a premiere event.

• The Show reserves the right to decline, refuse or expel any exhibit, or item or feature thereof which, in its judgment, is inappropriate or out of keeping with the character of the show. If any information is discovered indicating that your artwork, product or production methods may be in violation of our Conditions of Exhibiting, or that differ from what was included in your application, Informa reserves the right to immediately terminate your participation at the Show and no refund will be issued. If such information is discovered while onsite during the Show, you will be required to move out of the Show by the end of the day on which you received such notice.
• You take responsibility for your preparation and promotion of the Show by educating yourself with the essential information provided and taking advantage of any resources and opportunities to further set yourself up for success.
• It is your responsibility to ensure that you and anyone working within your booth is aware of the Code of Conduct and abide by it. Violations of the Code by those working in your booth are your responsibility.
• Your Exhibitor Badge is the property of the Show and must be used in accordance with the Conditions of Exhibiting. Exhibitor Badges must be used by the person whose name appears on the badge and no other individual. Additional badges beyond allocated amounts can be purchased from Show Management. If anyone is caught abusing badge privileges, they will be asked to leave the show floor and participation in future shows may be impacted.
• It is our expectation that you will politely comply with the process that allows us to put on an in-person event. Complaints can be directed to Show Management, not those working at the door or on the show floor.  

CUSTOMER SERVICE

We are committed to and are expected to provide exceptional service, and as an exhibitor of the Show, you are expected to provide the same standard of excellence.

• Customers come out to meet you, the artists. Make sure your booth is open and you are present during all Show hours, professional and ready to engage with everyone (and not looking down at your phone). Late arrivals and early closures are in violation of your contract agreement.
• Our relationship does not end when the Show does. Ensure you fill orders, respond to customer queries, and address any complaints related to the Show in a timely manner.