This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Artsy Exhibition: Now through Dec 5, 2021
Metro Toronto Convention Centre
    Homehome
  • Visit
    • Visit the Fair
    • Online Fair
    • COVID-19 Protocols
    • AODA Customer Service Policy
  • Exhibitors
    • Exhibitor List
    • Toronto Gallery Map
  • Perspectives
    • Curated Collections
    • Gallerists in Conversation
    • Artist Interviews
    • Art Collection Tours
    • Collecting during COVID
    • What Art World Do You Want To Create?
  • VIP
    • VIP
  • Sponsors
    • Sponsors & Partners
    • Sponsorship Opportunities
  • About
    • History
    • Contact Us
  • In The News
  • Visit the Fair
  • Online Fair
  • COVID-19 Protocols
  • AODA Customer Service Policy

AODA Customer Service Policy

AODA (ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT) CUSTOMER SERVICE POLICY

Art Toronto is committed to excellence in serving all customers including persons with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other participants.

Assistive Devices:
Wheelchair availability: The Metro Toronto Convention Centre has a limited number available on a first-come, first-served basis at the Guest Services Desk on the West side of the lobby (Level 200).

Service Animals:
Service animals are allowed into all areas of our events that are open to the public.

Support Persons:
Complimentary Admission: Art Toronto will offer a complimentary admission pass for the support person of a person with a disability. Persons with disabilities should pre-purchase their own ticket on the website and then email us in advance at megan.mitchell-downey@informa.com to make arrangements.

Communication:
Art Toronto staff will do their best to communicate with people with disabilities in ways that take into account their disabilities.

To ensure your visit to the Art Toronto is a rewarding experience, contact us in advance to let us know how we can better assist you. Should you require accommodation please contact Megan Mitchell-Downey by phone at (1) 416-512-3482 or by email megan.mitchell-downey@informa.com three weeks prior to the event opening day and we will work with you to meet your accessibility needs.

Emergency Evacuation Procedures:
Persons requiring accommodation in the event of an emergency evacuation should notify the Art Toronto staff at the Information Desk located inside the main entrance of the show.

Notice to Temporary Disruption:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities the Art Toronto will notify customers promptly. A clearly posted notice will include information about the reasons for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be posted at the point of service or facility disruption.

Feedback Process:
The ultimate goal of the Art Toronto is to meet and surpass expectations while serving customers with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way the Art Toronto and Informa Canada provides products, goods and services to people with disabilities can be made to Megan Mitchell-Downey at megan.mitchell-downey@informa.com

  • All feedback will be responded to in 10 business days
  • All information will remain confidential